Frequently Asked Questions
CORONAVIRUS UPDATE

Most Recent Update as of June 30th, 2020

As of 06/20, all non-essential businesses have been ordered to keep our community safe and prevent the spread of the Coronavirus. Please allow extra processing and transit times as this may cause a delay in receiving your orders. Customer support is our number one priority, and we will be doing everything possible to giving you the shopping experience we strive for as we work through getting your orders processed and shipped as quickly as possible. Thank you for your patience and understanding during this time.

For any questions or concerns, please email sns@sophiasavvage.com and our customer service team will be available from Monday-Friday 10 am - 5 pm PST.


We thank you all for your understanding and patience. We are wishing you all safety and health during this rough time. Remember, WE ARE ALL IN THIS TOGETHER AND WE WILL PULL THROUGH.

Thank you,
Sophia Savvage! xoxo



Q: Where are you located?

A: We are located in Seattle Washington.

Q: Do you ship worldwide?

A: Yes, we ship worldwide.

Q: Do list prices include customs/duties fees?

A: All prices listed are EXCLUDED from any duties your country may charge. We are not responsible for customs/duties fees.

Q: What is the processing time for orders?

A: All items are shipped within 1-2 business days unless noted to allow extra processing time in the item description ( ALL items requiring extra processing times are noted in the description area)

Q: How long does delivery take?

A: Domestic orders are delivered within 2-4 business days and International orders are delivered within 1-4 business days. Please note we are not responsible for international delays or fees due to customs.?

Q: Can I return my order?

A: Yes, All items must be returned within 7 days of receiving the item in the SAME condition as received. Any items worn or damaged will not be accepted back for a store credit. Bodysuits and sale items are FINAL SALES.

Q: Can I exchange my item?

A: Yes, exchanges are accepted.

Q: I need help with my order. How can I contact you?

A: For any assistance with an order, please email sns@sophiasavvage.com and a customer service representative will gladly help you.

Q: I received a damaged item, what do I do?

A: ALL items are very thoroughly checked before shipment. In the rare case that you receive a damaged item, please email customer service within 24 hours and they will assist you.

Q: I ordered from outside of the US and was charged customs?

A: Unfortunately, we are not responsible for any duties or fees your country may charge and are not able to change any foreign country policies.